• VIRTUAL, Rep 2, SMB Direct Sales (OBSR-Web) Northeast Division Footprint

    ComcastFeasterville Trevose, PA 19053

    Job #1336816491

  • Business Unit: Due to current circumstances regarding COVID-19, this position will be virtual for candidates within the Northeast Division Footprint (subject to change in the future based on business need) Job Summary: Responsible for generating monthly sales through outbound cold calling of leads, received via the Comcast Business website, which plays a key role in the growth and expansion of Comcast Business Services and its product offerings. Facilitates the sale of Comcast Internet, Voice, and TV services to small and mid-size business to new and existing customers. Works with moderate supervision/guidance. Is accountable for individual results and impact on team. Employees at all levels are expect to: - Understand our Operating Principles; make them the guidelines for how you do your job - Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services - Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences - Win as a team - make big things happen by working together and being open to new ideas - Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers - Drive results and growth - Respect and promote inclusion and diversity - Do what's right for each other, our customers, investors and our communities Core Responsibilities: - Consults with clients on suite of Business Services including: Internet, TV, and Voice. - Educates prospects about Company products and services as solutions for their business networking needs. - Meet and exceed all assigned sales quotas and achieve targeted customer experience scorecard metrics. - Updates and maintains prospect database on a daily basis. - Responds to all customer inquiries received via the Comcast Business web site in a timely and professional manner. - Makes appropriate recommendations to customers regarding business solutions, proposes offers for service, and processes orders accordingly. - Works with all field operation personnel to ensure customer satisfaction. - Other duties and responsibilities as assigned. - Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Job Specification: - High School or equivalent - - - Generally requires 1-3 years related experience Comcast is an EOE/Veterans/Disabled/LGBT employer