Why Social Customer Service Matters, and How to Do It Right

Have you ever posted a complaint about a brand on a social media channel? If so, did they respond? I’d wager many of you said yes. And whether or not a response was received, I’m sure, affected your opinion of the brand.  With social quickly becoming the most preferred channel for customer service, we asked […] The post Why Social Customer Service Matters, and How to Do It Right appeared first on Marketo Marketing Blog - Best Practices and Thought Leadership....