Online Sales Associate

Online Sales Associate

Location

Kansas City, MO, US, 64129

Position Type: Professional

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Mission/Purpose of the Job:

Assists in selling of used commercial trucks and trailers by understanding the equipment, developing, and qualifying buyers and getting customers to branches for closing. This position is responsible for delivering quality customer service through existing and emerging online sales tools and finding the right equipment and branch that aligns with their needs. This position reports to the Marketing Manager.

Key Responsibilities/Accountabilities:

• Maintain an organized database with complete details on customer accounts, staying current on all tasks and leads.

• Responsible for properly working accounts and leads provided by Arrow through various marketing platforms, e.g., chat, individual website, social media, inbound phone calls, emails, etc. and transferring them to sales staff across the country via appointment setting or live transfer.

• Maintain a total customer satisfaction focus and provide prospects and customers with accurate and timely information.

• Conduct all business activities and transactions in a highly ethical, moral and legalmanner.

• Provide accurate data tracking and feedback to facilitate lead distribution process improvements.

• Some traveling may be required

• Role will service a shift that supports 8am EST and 6pm PST Monday to Friday

• Role could be done remotely or in corporate office in Kansas City, MO.

Critical Competencies:

• Plans and aligns: Planning and prioritizing work to meet commitments aligned with organizational goals

• Personal Effectiveness: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

• Customer Focus: Building strong customer relationships and delivering customer-centricsolutions

• Persuades: Using compelling arguments to gain the support and commitment ofothers

• Situational adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations

• Drive for Results: Consistently achieving results even under toughcircumstances

• Interpersonal savvy: Relating openly and comfortably with diverse groups ofpeople

• Technical proficiency: High level understanding of online sales tools and platforms

Essential Educational and/or Training Qualifications and Certificates:

Bachelor's degree preferred

Preferred Experience and Knowledge:

• 2+ years sales experiencepreferred

• Aptitude forsales

• Knowledge of truck industryhelpful

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group . Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group's leading brands and entities.

Arrow Truck Sales , part of Volvo Group, is the leading retailer of used medium and heavy duty trucks in North America, with locations throughout the US and Canada. Since 1950, Arrow has built a solid reputation in the trucking industry by providing high-quality, pre-owned vehicles to customers who want to maximize the value of their purchasing dollars.

Job Category: Sales & Services

Organization: Arrow Truck Sales

Travel Required: Occasional Travel

Requisition ID: 8919

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Do we share the same aspirations?

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world's most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

Nearest Major Market: Kansas City